FAQs

Please contact us if you can't find an answer to your question below.

When are you open?

Burnaby Village Museum is open seasonally. Check out our Hours and Rates for a complete schedule.

How much is admission to Heritage Christmas?

Admission is free for all visitors. To ride the Carousel, tickets can be purchased on site for $2.65.

Do I need to reserve tickets in advance?

Advance registration is not required, tickets will be available free of charge at the entrances.

Do I need to present my vaccine passport/proof of vaccination to get into Heritage Christmas?

No. As per the guidance of the Provincial Health Officer, visitors do not need to show proof of vaccination for outdoor events.

Visitors will only be required to present their proof of vaccination to ride the restored 1912 C.W. Parker Carousel.

Masks will be required for anyone 5 and up in all indoor spaces.

What are your COVID-19 safety protocols?

Burnaby Village Museum is committed to following COVID-19 orders and recommendations set by local and provincial public health and safety authorities. As the COVID-19 pandemic evolves, we will make operational changes as necessary.

City staff have implemented a number of additional measures to keep all visitors and staff safe and healthy during Heritage Christmas. Hand sanitizing stations will be located throughout Burnaby Village Museum, and enhanced cleaning protocols will be in place.

Please visit our COVID-19 Safety Information page for more details.

Are there capacity limits for Burnaby Village Museum during Heritage Christmas?

As per the guidance of the Provincial Health Officer, we no longer have capacity limits to our 10-acre site.

Is the carousel open?

The Carousel is open for Heritage Christmas and will operate with a reduced rider capacity to ensure everyone can stay safely distanced during the ride. Reduced building capacity will also be in place in the Carousel building itself. Proof of vaccination is required for those aged 12 and up.

Children under 12 are expected to be accompanied by a vaccinated parent and/or guardian.

Carousel rides will stop 15 minutes prior to close.

Where can I buy carousel ride tickets?

Carousel Ride tickets can be purchased for $2.65 at the front gates or at Carousel gift shop. Ride tickets can be redeemed during 2021 Heritage Christmas event dates: November 27 – January 3 (closed December 24 & 25).

Can I buy or use my membership?

Unfortunately member benefits are temporarily unavailable and we are temporarily suspending membership purchases. If you are already a member and would like a refund, please contact us at 604-297-4565.

Are masks mandatory?

Masks are required in all indoor spaces for anyone 5 and up.

Is there food on site?

Visitors can purchase a meal or a treat at the Ice Cream Parlour in Burnaby Village Museum. Seating will be limited inside the Ice Cream Parlour. Please note that masks are mandatory in all indoor spaces. Food trucks will also be present throughout Heritage Christmas.

How do I get to the village museum?

Burnaby Village Museum is accessible by vehicle or transit. Learn more on parking, directions and accessibility on our Getting Here page.

Are dogs/other pets allowed?

Pets, with the exception of service animals, are not permitted within the site.

Is the site wheelchair accessible?

Nearly every facility at the Museum is wheelchair accessible. A paved pathway connects the buildings on the historic grounds. 

Do you accept monetary donations?

Cash donations are accepted at the main entrance.

Do you accept artifact donations?

If you wish to make a donation to our collection, please set up a meeting with the Museum's curatorial staff by contacting our administration team at 604-297-4565.

Can I bring and eat my own food?

Picnics are encouraged! We just ask that you enjoy your food outside any exhibits and the Ice Cream Parlour.

Can I take wedding or proposal photos at Burnaby Village Museum?

The Museum serves as a stunning backdrop for wedding or engagement photos, but we ask that you contact our Booking Clerk to arrange a time for your photo shoot. Call our administration team at 604-297-4565 for more information.

Is the site mostly outdoors?

Although patrons are welcome to explore the interiors of many of our exhibits, most of the Museum is outdoors.

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