FAQs

Please contact us if you can't find an answer to your question below.

When are you open?

Burnaby Village Museum is open seasonally. Check out our Hours and Rates for a complete schedule.

How much is admission?

Admission is free and advance reservations are required. Click here to book your visit.

Is the carousel open?

Due to COVID-19, the Carousel is closed due to physical distancing requirements as well as the impacts enhanced cleaning would have on the hand-painted horses.

Is there food on site?

The Ice Cream Parlour is open with limited to-go items, contactless payment only. 

How do I reserve a day and time to visit?

Advanced online reservations are required prior to visiting. Click here to book your visit.

Do I need to arrive at the start of my admission time?

All visitors must arrive at their booked time. If you have not checked in by 10 minutes into the start of your booking, your spot may be given to someone in the standby line. If you miss your entry time, you may not be allowed into the Museum and you may be asked to book another day and time for your visit.

Do I need to leave within my admission time?

Visitors may take the time they need to explore the museum at their own pace but as a courtesy to other visitors, we recommend limiting your stay to one hour. 

Do I need to print my ticket out or can I show it on my mobile device?

We encourage you to present your ticket on a mobile device, but you can print it out too.

How do I cancel or reschedule a reservation?

Please contact the box office at 604-205-3000 or email boxoffice@burnaby.ca

Is there a limit to how many reservations I can make?

As a courtesy to others who want to visit the museum, we ask that you only make reservations that you will keep.  People who make multiple reservations may be contacted by our administration office.

How many entrance times will there be?

Entrance times to the museum are set for one hour intervals. The first entrance time starts at 11am with final entry at 3pm.

How many visitors are allowed into the museum at one time?

The museum will allow a maximum of 50 visitors per entrance time. 

Can I still visit without a reservation?

Advance online reservations are required. Visitors are required to select a specific entrance day and time in order to adhere to and maintain gathering limits set out by our Provincial Health Officer. Visitors without reservations will be permitted entry only if there is space available to ensure we are compliant with health regulations.

If I have ticketing issues, who can I contact?

If you have any ticketing questions, please contact the Box Office at (604) 205-3000 or boxoffice@burnaby.ca for assistance. If you require urgent assistance or have questions that do not relate to online ticketing, please email us at bvm@burnaby.ca or call 604-297-4565.

Do I have to wear a mask when visiting?

Face masks are recommended at all times for visitors. Where physical distancing of 2 metres (6 feet) cannot be maintained, visitors are required to wear a mask. Masks are required in ALL buildings.

What are your COVID-19 safety protocols?

Burnaby Village Museum is committed to following COVID-19 orders and recommendations set by local and provincial public health and safety authorities. As the COVID-19 pandemic evolves, we will make operational changes as necessary.

Please visit our COVID-19 Safety Information page for more details.

How do I get to the village museum?

Burnaby Village Museum is accessible by vehicle or transit. Learn more on parking, directions and accessibility on our Getting Here page.

Are dogs/other pets allowed?

Pets, with the exception of service animals, are not permitted within the site.

Is the site wheelchair accessible?

Nearly every facility at the Museum is wheelchair accessible. A paved pathway connects the buildings on the historic grounds. 

Do you accept monetary donations?

Cash donations are accepted at the main entrance.

Do you accept artifact donations?

If you wish to make a donation to our collection, please set up a meeting with the Museum's curatorial staff by contacting our administration team at 604-297-4565.

Can I bring and eat my own food?

Picnics are encouraged! We just ask that you enjoy your food outside any exhibits and the Ice Cream Parlour.

Can I take wedding or proposal photos at Burnaby Village Museum?

The Museum serves as a stunning backdrop for wedding or engagement photos, but we ask that you contact our Booking Clerk to arrange a time for your photo shoot. Call our administration team at 604-297-4565 for more information.

Is the site mostly outdoors?

Although patrons are welcome to explore the interiors of many of our exhibits, most of the Museum is outdoors.

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